Resolving Conflict: With Others and Within Yourself at Work and In Your Personal Life

A step-by-step guide to the unique E-R-I method of conflict resolution.

It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach.

Product details

• Paperback: 250 pages
• Publisher: CreateSpace Independent Publishing Platform (September 16, 2011)
• Language: English
• ISBN-10: 1466284528
• ISBN-13: 978-1466284524
• Product Dimensions: 6 x 0.6 x 9 inches
• Shipping Weight: 11.2 ounces